客服中?/Customer Service
佳勁源始終堅持“以客戶為中心，以優(yōu)質的服務讓客戶滿意”的經(jīng)營理念。這種理念早已滲透到公司的市場、生產(chǎn)、品質、工程、研發(fā)等各個環(huán)節(jié)，“做好本職工作、服務客 戶”成了佳勁源全體員工的共同心愿和自覺行為，不論在什么時候，只要接到客戶的要求，我們都會在第一時間內(nèi)做出回應，如果客戶對我們的回復不滿意，我們還可以安排 相關人員與客戶直接溝通，直到客戶滿意為止。具體來講，佳勁源服務主要包括售前與售后服務。
We always persevere in the”customer-centered,high quality service to customer satisfaction”asour business philosophy.It has already penetrated into the company's marketing,production,quality,engineering,research and development and other departments,”Try our best to meet customers needs”has become the common aspiration and conscious action of all our employees.Whenever,as long as we receive the orders from customers,we will handling them ?trst.If customers are not satis?ed with our response,wa can also arrange our employees to communicate directly with the customer until we get their satisfaction.Speci?cally,we provide pre-sales and after-sales service.
售前服務/Pre-sale service
通過與客戶的充分溝通，確定客戶的需求； 通過客戶需要的樣品和技術資料； 通過對客戶進行產(chǎn)品相關專業(yè)只是的培訓，引導客戶安全、正確的使用產(chǎn)品； 應客戶要求，提供其他相關和服務，例如：委托測試、認證、技術交流等。
Communicate with customers,identify customer needs; Provide customers samples and technical in formation for their con?rmation; Indicate customers how to use batteries properly and safely; Meet customer requirements,and to provide other related services,like packaging design,devolved testing,and technical exchanges,etc.
售后服務/After-sale service
了解客戶的使用狀況。及時溝通解決客戶使用中出現(xiàn)的問題； 了解客戶對產(chǎn)品性能的后續(xù)需求，做好技術儲備； 客戶滿意調(diào)查； 投訴處理：在24小時內(nèi)響應客戶投訴，一周內(nèi)向客戶遞交針對客戶的“投訴報告”。
The understand thesituation of product use for customers,Timely to communication and solve the problems for customers; The understand customer continuous needs of products,to provide them with technical reserves; Customer satisfaction survey; Complaint handling: response to customer complaints within 24 hours, provide customers with”complaint report ”within one week.
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